Shipping & Returns
Shipping Policy
Returns Policy
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We will deliver the Goods to the designated Delivery Location by the agreed timeframe or, if none is specified, without unnecessary delay, and no later than 30 days after the Contract is finalised.
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If delivery is late and you notified us of its essential nature prior to the Contract, or if we failed to deliver by a specified later period, you may treat the Contract as terminated and we will return any payments made, with the option to reject Goods delivered.
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If delivery is not accepted without our fault, and responsibility for the Goods transfers upon delivery or customer collection.
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If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at our trading address in their original packaging.
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Please call or email us for a return label or to arrange collection. All returns are undertaken at your risk and we reserve the right to deduct any damage sustained to an artwork from your refund, either in part or in full, depending on the level of damage.
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When purchasing Goods from us online you have an extended 30 day guarantee from the date of the Contract in which you may change your mind. Goods which are personalised, for example artworks where you have chosen an alternative frame to the standard framing option, are excluded from this refund policy and may only be exchanged for credit at the discretion of the Supplier.
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We will pay the costs of return:
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if the products are faulty or mis-described; or
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because you have a legal right to do so as a result of something we have done wrong.
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In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. Any shipping costs paid at the time of purchase are non-refundable.
